eQuest

eQuest is an EASY TO Navigate  web-based  support tool for
Columbus State University's service and technical centers.

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Faculty and Staff Training ppt:

PowerPoint Presentation

Service "Agent" Training Video:

• Agents are CSU Staff who work from eQuest to resolve faculty and staff service requests on Main and  RiverPark campuse

• View Service and Technical Centers in the table below

View Training Part 1 (9.5 Interface Video) - 9.49 min

View Training Part 2 (10.0 Interface Video) - 4.51 min

New Features and benefits:

• Project is called a "Work Space"
• Single frame: Tool bar is now across the top of the page
• Preference is on the toolbar
• Fewer options on the tool bar
• Improve productivity with quick access to the issues you find most important
• Quick reply: Update from the home page - need more info, click [more]
• Resize columns from the homepage
• Reorder columns with drag and drop functions
• Single click to filter any column on the homepage

Original features and benefits:

• An easy-to-use web-based interface.
• Ability to see campus-wide issues before submitting a request.
• Users can edit and update their own requests.
• Users can run their own reports.
• Secretaries can view requests for the whole department.
• E-mail correspondence is automatically added to the request details.
• Each service department has a customized submission form.

To submit a request for service:

1. Login to CougarNet
2. Click on the Faculty or Staff tab and locate the eQuest icon
3. Select the service you need